2023 Users Group Conference Roundup

MORE THAN 200 TAFT-HARTLEY INDUSTRY PROFESSIONALS FROM FUND OFFICES AND TPAS IN ATTENDANCE!  

The first Users Group Conference under the Bridgeway brand was hosted in New Orleans, Louisiana since the successful merger of ISSI and Basys was completed in 2022. More than 200 customer-attendees came together under a One Bridgeway theme for three days of informational sessions, trainings, networking and product demonstrations. 

“It was my first conference, ever, and I managed to meet and hang out with some extremely kind, smart, and polite human beings, which to me was a total delight.”

New CEO Todd Plesko kicked off the conference by sharing his approach to leadership and guiding principles for Bridgeway's future success. He communicated critical organizational goals and plans for increasing speed to customer value, optimizing the organization, and improving customer, employee and partner satisfaction.

A core focus of the conference is the opportunity for our customers to learn and network with each other in a productive casual environment, and to lend an active voice to how we shape Bridgeway products and services which drives substantial value for fund office leaders.

Reasons cited for attending included 84 percent naming networking with other customers and hearing about their experiences and 87 percent saying getting first-hand information on new products and upcoming releases with more than 97 percent overall saying attending the conference was worthwhile.

The line-up included:

• A Regulatory session, with guest presenter Lisa Simioni, Segal compliance-health expert, providing important information about the Bridgeway compliance process and updates on Secure Act 2.0, numerous health claims updates related to the Consolidated Appropriations Act and more.
• The current state of cyber security, looking at common vulnerabilities, how to proactively mitigate risks, and Bridgeway’s technology direction and secure hosting evolution.
• Three customer panels discussing: how to transition to a “paperless” fund office and what technologies, systems, and best practices are needed; Bridgeway's eFlow office automation tool to improve coordination between departments and eliminate redundancies; and a software assurance program for holding down costs and complexities that come with testing and maintaining multiple module versions.
• BASYS and ISSI Platform breakouts showcasing product enhancements, new features and programs, and tips and tricks designed to improve fund office operations and member efficiency and adoption.
• Voice of the Customer sessions, one where attendees weighed-in on automation features including what they want to see implemented to reduce their workload and make business processes more efficient, and in the other provided input on a new union management product that will make tracking skills, and processing dues and fees faster, while optimizing for employer dispatch management.
  

“Sessions were organized and very informative. Participants in Voice of the Customer gave helpful information.”

• Product Experience Centers included six demo stations that were open at the end of each day for customers to get close up to the features and functions they most wanted to see and get their questions answered by Bridgeway product experts.
• Customers participated in correspondence tracking training to learn how to create, track and automate fund office communications with members, employers, and providers in a multi-step workflow.

After working hard all day an evening networking dinner was hosted at the National World War II Museum, where all attendees could interact in a relaxed atmosphere while enjoying access to the exhibits. We wrapped up the conference with a celebratory "Bridgeway cocktail" and traditional New Orleans-style second line parade to our farewell reception destination at the famous Antoine's restaurant. 

"Networking with other users and listening to their experiences was the best experience as this was my first time attending."

This Users Group Conference is the premier opportunity for the Bridgeway community to come together to share knowledge and ideas to deliver the best possible outcomes for all. Our customers are committed and engaged, and we are very thankful for their tremendously valuable feedback and to our vendor-partner sponsors (Green Light, Zelis, FAIR Health, ePlan, Rocket Software, and Change Healthcare) for supporting the event.

We hope to see you in 2024!