Supporting Union Members with New Modern Portal

BRIDGEWAY INTRODCES NEW MOBILE-FIRST WEB PORTAL AVAILABLE ON IOS AND ANDROID

Bridgeway has recently introduced a next-generation self-service web portal and mobile app designed empower Taft-Hartley funds to drive member satisfaction and engagement through digital adoption, while lowering administrative costs by reducing paper-dependent processes.

Available on Bridgeway’s BASYS and ISSI technology platforms, MemberView  was developed in response to increasing market demand for digital tools and insights from our Voice of the Customer feedback program to deliver paperless communication processes, electronic content management, mobile access, and online payment options. The portals capabilities include 24/7 access to benefit information, real-time claims tracking, online enrollment, secure file uploads, rapid document delivery, usage reporting, enhanced security, and a flexible web-based configuration tool with custom branding.

"We wanted to deliver a modern, secure, and engaging experience for participants,"

-Carol Finck, Senior Director of Product Management

For more than a decade, Bridgeway has been a recognized leader in the Taft-Hartley member portal space, helping fund offices connect with their members through robust, user-focused solutions across its technology platforms. Fully integrated with our benefits administration software suites, the web portal was engineered to support funds of all sizes with comprehensive configuration capabilities and a consistent, optimized experience. The launch also marks a major milestone for the company with the debut of its first mobile application. Available on iOS and Android from the Apple App Store and Google Play, it gives members the ability to manage their benefits information anywhere, from any smart device.

With 96% of working-age Americans regularly using the internet and increasing dependency on smart phones according to a survey conducted by the Pew Research Center, Bridgeway’s Senior Director of Product Management, Carol Finck explains, “it’s evident that seamless web access to personal information is not only convenient, but essential and expected by today’s union members. We set out to create more than just a portal. We wanted to deliver a modern, secure, and engaging experience for participants,” said Finck. “It reflects our commitment to innovation and to meeting the evolving needs of Taft-Hartley Funds with digital, mobile-first solutions.”

96% of working-age Americans

regularly using the internet

With 96% of working-age Americans regularly using the internet and increasing dependency on smart phones according to a survey conducted by the Pew Research Center, Bridgeway’s Senior Director of Product Management, Carol Finck explains, “it’s evident that seamless web access to personal information is not only convenient, but essential and expected by today’s union members. We set out to create more than just a portal. We wanted to deliver a modern, secure, and engaging experience for participants,” said Finck. “It reflects our commitment to innovation and to meeting the evolving needs of Taft-Hartley Funds with digital, mobile-first solutions.”

Looking ahead, we will expand the portals capabilities with the release of a convenient, secure method for making electronic payments. Enabling users to make payments through the portal will improve processing speed, reduce manual data entry, and simplify reconciliation. Integration with a third-party identity management platform will also introduce features such as Multifactor Authentication along with a streamlined login experience.

"Having payment capability right in the portal is a major step forward in our mission to simplify and secure the benefits experience for both members and fund offices. By enabling electronic payments and incorporating advanced security, we are delivering both peace of mind and convenience," said Tim Barker, Senior Vice President of Payer Technologies.

“Having payment capability right in the portal is a major step forward in our mission to simplify and secure the benefits experience for both members and fund offices."

- Tim Barker, Senior Vice President of Payer Technologies

MemberView’s evolving roadmap includes quarterly updates to roll out new features and optional add-ons such as electronic Explanation of Benefits (EOBs), online enrollment, pension projections, Single Sign-On (SSO), multilingual support, web-based ID cards, and more.