2025 UGC Wrap Up | Jacksonville, FL

CUSTOMERS FROM ACCROSS THE COUNTRY GATHERED ALONG THE ATLANTIC COAST TO ATTEND THE CONFERENCE

The third annual Bridgeway Users Group Conference took over Jacksonville, Florida, and it was nothing short of incredible! We were thrilled to host hundreds of our valued customers, and the energy and engagement throughout the event were truly outstanding.

The core message of the conference was clear: Bridgeway's unwavering commitment to modernizing and unifying across the enterprise. Our goal is to ensure that everything we do is systematic, secure, and sustainable, providing our customers with the best possible service. The conference was packed with exciting announcements and valuable insights. Here are some of the key themes and highlights from the event:

CONFERENCE ATTENDEE

"Hearing what other customers had to say was invaluable."

Bridgeway Core Values in Action

Our values—Be Consistent, Move Fast, Stay Curious, Keep Growing, Build Trust, and Win Together—were at the heart of every discussion and interaction. It was inspiring to see these principles come to life through our community.

Exciting New Launches & Initiatives!

• MemberView Portal and App Launch: Get ready for a game-changer! We officially launched our brand-new, modern, and configurable member web portal, complete with a powerful mobile app. This is designed to enhance your members' experience.
• Customer Advisory Council Formed: We're thrilled to introduce the Bridgeway Exchange Council. This new council will collaborate directly with Bridgeway leadership, providing vital insights and product feedback. This ensures our roadmap and services are always aligned with evolving industry trends and your specific needs.
• BWU Catalog on the One Bridgeway Portal: Now, it's easier than ever to explore our educational offerings! You can find a complete listing of available courses with detailed descriptions for both the BASYS and ISSI platforms directly on the One Bridgeway Portal.
• OnePlan Launch: To further support our customers, we launched OnePlan, a dedicated self-service project management portal
• IntegrITy by Bridgeway: Looking for ways to optimize in and out-of-network heartcare claims cost containment? Our new IntegrITy program offers technology-enabled solutions designed to add efficiencies and save money.
  
  

CONFERENCE ATTENDEE

"This is and was a great way to learn more about the Bridgeway systems and how things work. I really enjoyed all the poll interactions and the interactions during all the trainings."

What We Heard from Our Customers

The Voice of Customer (VOC) sessions were incredibly valuable. We gathered essential feedback on advanced reporting, member engagement, and plans for a new employer portal. These insights directly shape our future!

What's New

We also shared significant platform updates:
BASYS Platform: We've introduced 95 updates with the most recent release, continuously improving your experience.

ISSI Platform: Encompass now boasts 50 new reports and features, giving you even more power and flexibility.

Finally, we delved into critical topics like the State of Cybersecurity, highlighting Bridgeway's preparedness and investment in keeping your data secure. We also showcased AI in Action with a real-world, live example of AI-assisted development, demonstrating how we're leveraging cutting-edge technology.

CONFERENCE ATTENDEE

"I'm glad to hear that projects are underway that will be compatible with both BASYS and ISSI. I appreciated that honest feedback was given about progress made."

After a day of enriching sessions and hands-on learning, attendees enjoyed dinner and drinks amidst the vibrant atmosphere of the Jacksonville Zoo. The unique setting for the evening was within the Range of the Jaguar, offering a thrilling backdrop to the festivities. Guests had the opportunity to mingle and network while observing the magnificent big cats. Adding to the excitement, the dinner featured surprise animal guests, providing unforgettable close encounters and photo opportunities. This one-of-a-kind experience allowed attendees to unwind, connect with peers, and create lasting memories in an extraordinary environment.

We are incredibly appreciative of everyone who invested their valuable time to join us in Jacksonville. We hope you recognized the immense benefits of attending informational sessions, experiencing live demos, sharing ideas in the VOC sessions, and learning from each other to get the most from your Bridgeway services.

THANK YOU TO OUR VENDOR PARTNER SPONSORS:

Their support and collaboration were instrumental in making the Bridgeway Users Conference a resounding success. We deeply appreciate your commitment to our community and look forward to continuing our valuable partnerships.
Green Light, Diamond | Zelis, Platinum | Berwyn Group, Gold | Onsite Logic, Silver Elite | FAIR Health and Fiserv, Bronze

We hope to see you in 2026!