2026 UGC Wrap Up | Reno, NV

NATIONWIDE ATTENDEES TRAVELED TO THE

WESTERN MOUNTAINS FOR THE CONFERENCE 

The forth annual Bridgeway Users Group Conference took place in Reno, Nevada,  and it proved to be a resounding success! We were delighted to welcome hundreds of our valued clients, and we are incredibly grateful for the high level of energy and collaboration throughout the day.

The core message of this year's conference was: Bridgeway's deep commitment to driving innovation for outcomes enterprise wide. By ensuring our processes are systematic, secure, and sustainable, we remain focused on delivering exceptional service to our customers. 

CONFERENCE ATTENDEE

"I enjoyed the sessions and felt like there was a lot more

requests for our feedback. Getting to hear other's

experiences with the products was also very beneficial."

Driving Innovation: Exciting updates and valuable takeaways, here were the top highlights:

• BASYS Platform:  58 new updates introduced with 6  upcoming updates to watch out for.
• ISSI Platform: 28 new features and updates presented in Encompass with 8 more on the horizon.
• Launch of ECHO for ISSI: ECHO (Electronic Communications Handling & Output) was introduced,  delivering a new and improved way to create vital member communications. 
• Sneak Peak of Prism: Coming Q4: Prism by Bridgeway will offer customers a strategic evolution of reporting, focused on clarity, consistency, and confidence in their data.
• Unlocking Claims Savings: In this panel, customers shared how Bridgeway's out-of-network cost containment solutions helped them save millions, simplify processing, and stay compliant.
• Training Breakout Sessions: 
• Operations Management | Integrating project management techniques that support consistent processes . 
• AI in the Fund Office | How fund offices can leverage AI safely and responsibly, focusing on productivity and service delivery.
• Bridgeway Exchange Council Meeting: This council, collaborating with Bridgeway leadership, provides vital insights and product feedback.
  
  

CONFERENCE ATTENDEE

"loved the changes and advancements

bridgeway is planning on providing for our needs."

Hear Our Customers: Voice of the Customer

By introducing platform-specific VOC (Voice of the Customer) sessions and adding a fourth dedicated session to our schedule, we’ve gathered deeper, more actionable insights than ever before.

Key feedback focused on Member Engagement and Workflow Automation, alongside two targeted sessions for ISSI and BASYS that covered the latest platform Updates and Strategic insights.

CONFERENCE ATTENDEE

"All of the sessions that I attended were great.

Chatting with the staff was most helpful of all."

After a day of sessions and hands on learning attendees enjoyed dinner and drinks at The National Automobile Museum, which preserves and celebrates the passion for the automobile—past, present, and future. Built on the legacy of William Fisk “Bill” Harrah and sustained by a global community of collectors and enthusiasts. Everyone had private access to exhibits where they could explore the evolving role of the automobile in society.

Thank you to our amazing attendees for making Reno such a success. By diving into live demos, sharing feedback in our platform-specific VOC sessions, attending informational sessions and learning from one another, you’ve helped shape the future of Bridgeway services. We trust the insights you gained will drive great outcomes for your team!

THANK YOU TO OUR VENDOR PARTNER SPONSORS:

Zelis, Diamond | Green Light, Platinum | Berwyn Group, Gold 

Secure Unions, Silver | FAIR Health, MEBFC, and Rocket Software, Bronze

We hope to see you in Texas, May 2027!